Privacy Policy

1. Scope and Consent

By accessing our services, booking tests, or providing your information, you expressly consent to the collection, storage, and use of your Personal Information and Sensitive Personal Data or Information (SPDI) in accordance with this Privacy Policy and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect various types of information to provide accurate diagnostic services:

• Personal Identity Information: Name, age, gender, date of birth.
• Contact Information: Phone number, email address, physical address for sample collection.
• Health Information (SPDI): Medical history, doctor prescriptions, test results, diagnostic reports, and other health-related data necessary for processing your tests.
• Technical Data: IP address, browser type, device identifiers, and usage patterns when you visit our digital platforms.
• Payment Information: Transaction details. Note: We do not store your full credit/debit card details. Payments are processed by PCI-DSS compliant third-party payment gateways.

3. How We Use Your Information

• To schedule and perform home sample collections.
• To process samples in our NABL accredited laboratories.
• To generate and deliver diagnostic reports to you.
• To communicate with you regarding appointments, report availability, and service updates.
• To comply with regulatory requirements laid down by medical authorities and the government.
• To improve our services, website functionality, and user experience.

4. Disclosure of Information

We maintain strict confidentiality of your information. We do not sell or rent your personal data. However, we may share information in the following limited circumstances:

• Partner Laboratories: With our accredited network labs strictly for the purpose of processing your specific tests.
• Service Providers: With trusted vendors who assist partially in service delivery (e.g., IT support, logistics), bound by strict confidentiality agreements.
• Legal Compliance: When required by law, court order, or government authority (e.g., notifying communicable diseases to health authorities).

5. Data Security

We implement industry-standard technical and organizational security measures to protect your data. This includes encryption of data in transit and at rest, secure access controls, and regular security audits. Our platforms are designed to comply with applicable data protection laws. However, no digital transmission is completely secure, and we urge you to protect your account credentials.

6. Data Retention

We retain your personal and medical information for as long as necessary to fulfill the purposes outlined in this policy or as required by medical laws and regulations (e.g., maintaining records for a statutory period).

7. Your Rights

You have the right to:

• Review and access your personal information held by us.
• Request correction of inaccurate or incomplete data.
• Withdraw consent for future data processing (which may result in inability to provide services).

8. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made there under, if you have any grievances regarding your data privacy, please contact our Grievance Officer: